Recommend Pay - convenient way to pay for services in Malaysia

Protect All Your Projects with Recommend Pay

Recommend Pay is a convenient, secure and cashless way to pay for services in Malaysia.

Recommend Pay (formerly RecomN Pay) is a convenient, secure and cashless way to pay for services. It is is also an assurance that any service delivered enjoys Service Guarantee and Insurance from theft, damages and public liability.

Recommend Pay keeps your money safe

When you use Recommend Pay, we only release 50% of the payment to the service professional. The remaining 50% will be held by Recommend Pay and only be released when the job is completed. If there is a problem with the project and the pro is unable to complete it, you may get a refund up to the total amount that is held by us.

This means that you protect yourself from losses, while also showing the pro that you are a serious buyer.

Get help in case of problems

If there is a problem with the project, we will work with you to get it resolved. We may also, at our own expense, replace the service pro with another one to solve the problem to your satisfaction. And in the very rare case that the problem cannot be solved, we will work out a refund for you (subject to conditions).

Get insurance coverage for your project for up to RM100,000 from Allianz Malaysia

All projects paid using Recommend Pay will be insured for up to RM100,000 by Allianz Malaysia.

This insurance will cover accidents, damages to property, fire, and theft. So you don’t just protect your investment, you also protect your well-being.

How to pay with Recommend Pay

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  1. Visit Recommend.my and make a request for a service, such as home renovation, catering or photography.
  2. If you are interested to hire the service pro that responds to your request, click “Confirm Job” and tell them you want to pay using Recommend Pay
  3. The pro will create a “Request for Payment” for you to pay using credit card or online banking
  4. Once you have paid the payment request, 50% of that payment will be released to the pro so they can start work
  5. When the pro has completed the work for you, the pro will submit a “Request for payment balance” to you
  6. If you agree, the balance payment will be released to the pro

In the case where there are progress payments, you are required to transact all progress payments through Recommend Pay. We will not be responsible for any payments made directly to the Service Professional.

Submit Your Request for a Service

 

Frequently Asked Questions

1) What type of benefits do I get if I pay using Recommend Pay?

  • Get your payment managed by us. When you use Recommend Pay, we only release 50% of your total payment to the service professional. The remaining 50% will only be released only when the job is done. This means that you protect yourself from losses, while also showing the pro that you are a serious buyer.
  • Get a full refund in case of problems. If there is a problem with the project, we will work with you to get it resolved. We may also, at our own expense, replace the service pro with another one to solve the problem to your satisfaction. And in the very rare case that the problem cannot be solved, we will refund up to 50% of the amount paid by you through Recommend Pay (this amount will be at our total discretion)
  • Get insurance coverage for your project for up to RM100,000. All projects paid using Recommend Pay will be insured by Allianz Malaysia. This includes RM100,000 public liability, as well as coverage against accidents, damages to principal property, and theft.

 

2) What does the insurance cover?

All projects paid using Recommend Pay get the following:

  • Up to RM100,000 public liability insurance
  • Up to RM50,000 principal property and structural damage (for project value above RM 5,000), and up to RM 5,000 principal property and structural damage (for project values below RM 5,000)
  • Up to RM5,000 against theft

 

3) What is the process of paying (how to use)?

  • After you receive a quotation from a service pro on Recommend.my, you will be able to chat with them on the website
  • Click the “Bill me online” to notify the pro that you want to pay using Recommend Pay
  • The pro will create a “payment request” for you to pay using credit card or online banking
  • Once paid, 50% of your payment will be released to the pro so they can start work
  • When the work is done, the pro will submit a “Request for payment balance”
  • If you click “agree”, the balance payment will be released to the pro

 

4) Is there a fee or surcharge when using this service?

There are no fees to use this service

 

Are you a service professional? Learn how to get paid online using Recommend Pay